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Trip Reports: Bible (Basic Trip Report)

General Trip Information


Updated	Mon Jun 15, 2009
Trip Name
Client	Back to Client \|\| E-Mail
Sales Rep	Brett Taylor E-Mail Sales Rep.
Trip Class / Division	CCIS DST
Destination	OR
Number of	PAX Youth Adults Escorts DOF
Comps	Single Dbl Trip Quad Quint Sext
Start	Date:	Time:
End	Date:	Time:
Contract	Due Received
Deposit	Due Received
Partial Deposit
First Payment	Due Received
Final PAX	Due Received
Final Room List	Due Received
Hotel Info Form	Due Received
Balance	Due Received
Contract Status	Under Contract Canceled
Trip Notes ( Print Note ) ( E-Mail Corporate )	12/16/04: > BJS returned Steve's call. > Discussed Steve's Dads' altzheimer's 12-year struggle. > Steve wants us to look at Cleveland rather than Boston. > MPB, please note that Boston is currently on hold. Knowing Steve and his inability to make a decision, he may go back to it so I wouldn't cancel anything yet. Lets wait until we have his final decision. > BJS to check with Cedar Point for Parade or Concert performance opportunity in Park. > Clinic in Cleveland or Pittsburgh as well.as symphony concert > Doesn't mind Baseball Game. > Likes R&R HofFame. Not too thrilled about NFL Hall of Fame. > Leave Wednesday night (prefered) or Thursday AM - Sunday. > BJS will prepare IOG and get to Steve ASAP for his approval - once we have it, we will put togeher rates and PTP. > BJS added a second trip (Cleveland) and will put all futher info for Cleveland in that file. 12/16/04: > BJS & DSC worked on IOG and then BJS emailed to Steve for his approval prior to rate preparation. > Once we have his decision, we will then find hotels and put together package rates, etc. 1/4/05: > Per DSC conv with Steve - he is ready for full blown PTP based on the IOG which BJS sent him on 12/16/04. 1/7/05: > BJS made attachments as able. 1/10/05: > BJS ran numbers in effort to complete PTP and saw that they were about $100 over budget. The hotels are the culprit, so MPB is checking on two less expensive properties, ie: Hampton Inn. 1/11/05: > BJS sent update email to Steve so he will be aware of why there was a delay. Hope to have PTP completed and to him late this afternoon or tomorrow AM. 1/12/05: > BJS complted PTP and then emailed to Steve as well as DSC and MPB along with IOG. > MPB, please porcess per CCIS PTP SOP and mail today (if possible) via standard first class mail. > This is a Debbie Client. > No festival application info required as they are not attending a festival. > Thanks! __x__ MPB _1/12___ 1/14/05: > Spoke with Steve - everyine is excited and he is ready for Contract with no changes! > Can you believe it! > BJS set due dates and will have MPB mail this afternoon if at all possible. > BJS completed Contract as well as Deposit INV #3976, $9,975.00 due with K on 02/07/05. Also included 50% Payment INV #3977, $19,766.00 due 03/03/05. > MPB, please process per CCIS SOP and mail this afternoon vis USPS standard mail. He is expecting Contract sometime next week. > DSC Client > QUAD Room List > CCIF - YES > PPBCC - NO as they are doing their own coaches - that is why a CCIF is required (duh) > Fesitval Application - NO > Thanks! __X__ MPB __1/14__ 2/10/05: > Rec'd signed K via fax. > BJS signed and then mailed fully executed copy back to Steve's attention. > Per Penny (Steve's office assistant), they are expecting closer to 105 - 110 total pax. > BJS did not change official numbers as FPGF is not due until 4/1/05. > As this grpup is now UNDER CONTRACT, please proceed as needed, with CAUTION, for we do not yet have their deposit. (It is expected to mail to us NLT 2/14/05). ____ HMS ____ __X__ MPB __2/15__ 2/14/05: > Rec'd check #4482, $7,425.00 toward Deposit INV #3976. Balance due on INV = $2,550.00. 2/22/05: > BJS updated IOG and attachments as the Clinic has been moved from Cleveland to Pittsburgh with Dan Meyer, Redeint Conductor of the PSO. > Carnegie Science Center thas been replaced with the Great Lakes Science Center in Cleveland. > HMS, please make the necessary changes. Thanks! __X__ HMS __X__ 2/23/05: > BJS alerted DSC to the info re: band clinic with PSO rather than in Cleveland and that Steve will need to mail his clinic scores to Dan Meyer NLT 05/09/05. > BJS updated IOG and emailed to DSC so she can pass along to Steve. 2/24/05: > BJS updated count on Bible screen to reflect what Penny states is more in line, 110 (10 + 10). 4/11/05: > Rec'd FPGF, CCIF & HIF via fax. > Still in need of Room List!!! > BJS alerted DSC to this fact so she can follow-up tomorrow on the RL. > Total pax = 107 (97 + 10) > CCIF - needs two (2) driver rooms per night - wants early check-in (10 AM) on June 2, 2005. > BJS faxed HIF & CCIF to MPB. > BJS updated IOG and Bible accordingly. > As these numbers are now GUARANTEED, please review and proceed as needed - Thanks! > BJS review contract rates, etc, due to lowert than projected numbers, group will receive 9 comps and will NOT receive a CCIS souvenir. __X__ HMS __X__ _X___ MPB __5/3__ 5/3/05: > Rec'd Room List. > Total Pax = 107 (97 + 10) > Rms / Pax 22 Q / 88 03 T / 09 05 D / 10 00 S / 00 TOTALS = 30 ROOMS & 107 PAX (97 + 10). > As these numbers are now GUARANTEED and match the FPGF, please proceed as needed. > BJS faxed RL to MPB. __X__ MPB __5/3__ 5/3/05: > BJS faxed INV #4195, $6,913.00 as well as STATEMENT showing $9,463.00 DUE ON ACCOUNT. 6/6/05: > Per DSC, Steve called yesterday and spoke with her. > Hampton Inn Pittsburgh - Do Not use again. > Steve is looking for some type of refund. > 3 of the rooms were on non-smoking floors however they were filled with somke. > Group was split onto 6 floors, three girls rooms adjoined three boys rooms. > What about their 100% Satisfaction Guarantee? > Feels as if six rooms were affected and would like a refund for those six rooms. 6/13/05: > Steve called and was extremely pleased > Dan Myer and Marianne with the PSO were both wonderful. > He is fine with the $250 - $300 the HI Greentree is willing to refund. > Planning on Atlanta next Spring. > The R&R HOF was absolutely fantastic and Cedar Point is the best amusement park he has ever been to. Could spend many more hours at the R&R HOF. > Wants to make this trip part of his regular rotation.
Quote Price	Sext $ $ Quin $ $
FinalTier	Quad $ $ Tri $ $
	Dbl $ $ Sgl $ $

Itinerary

$5 Meal Credit
Start Date & Time	Date Time
End Date & Time	End Date End Time Duration
Vendor Name	View Restaurant [+] More
	Under Contract Active (uncheck to make inactive)

Contract	Due Requested Received Signed
Deposit ( E-Mail BookKeeper )	Due Paid Amount $ Method
First Payment ( E-Mail BookKeeper )	Due Paid Amount $ Method
Balance ( E-Mail BookKeeper)	Due Paid Amount $ Method
Drop Dead Date
Final Count	Due Sent Number
Menu	Type Cost Per Person
Menu PTP	Breakfast from your choice of eateries en route, via a $5 Meal Credit.
Item Notes ( Print Note )

Cedar Point Amusement Park
Start Date & Time	Date Time
End Date & Time	End Date End Time Duration
Vendor Name	View Attraction [+] More
	Under Contract Active (uncheck to make inactive)

Contract	Due Requested Received Signed
Deposit ( E-Mail BookKeeper )	Due Paid Amount $ Method
First Payment ( E-Mail BookKeeper )	Due Paid Amount $ Method
Balance ( E-Mail BookKeeper)	Due Paid Amount $ Method
Drop Dead Date
Final Count	Due Sent Number
Comp. Policy
Rates	Youth $ Adult $ Senior $ Group $
Item Notes ( Print Note )	1/2005: > BJS spoke with Tim in Group Sales > Special Rate for Student Groups from May - June 2005 = $27.00 per person. > They have also introduce a $8 Park Meal Deal Coupon. > Park Hours on 6/2/2005 = 10am = 10pm. 4/26/05 >HMS ordered tickets and meals with Hilery >will fax invoince 6/1/05: > BJS called and spoke with Mie in Group Sales to make certain all is in order with tomorrow's visit for West Potomac. > All is A-OK!

Cedar Point Amusement Park
Start Date & Time	Date Time
End Date & Time	End Date End Time Duration
Vendor Name	View Attraction [+] More
	Under Contract Active (uncheck to make inactive)

Hampton Inn Cleveland/Solon
Start Date & Time	Date Time
End Date & Time	End Date End Time Duration
Vendor Name	View Hotel [+] More
	Under Contract Active (uncheck to make inactive)

Great Lakes Science Center
Start Date & Time	Date Time
End Date & Time	End Date End Time Duration
Vendor Name	View Attraction [+] More
	Under Contract Active (uncheck to make inactive)

House of Blues
Start Date & Time	Date Time
End Date & Time	End Date End Time Duration
Vendor Name	View Restaurant [+] More
	Under Contract Active (uncheck to make inactive)

Rock & Roll Hall of Fame & Museum
Start Date & Time	Date Time
End Date & Time	End Date End Time Duration
Vendor Name	View Attraction [+] More
	Under Contract Active (uncheck to make inactive)

Hard Rock Caf�
Start Date & Time	Date Time
End Date & Time	End Date End Time Duration
Vendor Name	View Restaurant [+] More
	Under Contract Active (uncheck to make inactive)

Hampton Inn Pittsburgh/Greentree
Start Date & Time	Date Time
End Date & Time	End Date End Time Duration
Vendor Name	View Hotel [+] More
	Under Contract Active (uncheck to make inactive)

$10 Meal Credit
Start Date & Time	Date Time
End Date & Time	End Date End Time Duration
Vendor Name	View Restaurant [+] More
	Under Contract Active (uncheck to make inactive)

Pittsburgh Pirates
Start Date & Time	Date Time
End Date & Time	End Date End Time Duration
Vendor Name	View Attraction [+] More
	Under Contract Active (uncheck to make inactive)

Band Clinic - West Potomac HS
Start Date & Time	Date Time
End Date & Time	End Date End Time Duration
Vendor Name	View Attraction [+] More
	Under Contract Active (uncheck to make inactive)

Pittsburgh Symphony Orchestra
Start Date & Time	Date Time
End Date & Time	End Date End Time Duration
Vendor Name	View Attraction [+] More
	Under Contract Active (uncheck to make inactive)

Contract	Due Requested Received Signed
Deposit ( E-Mail BookKeeper )	Due Paid Amount $ Method
First Payment ( E-Mail BookKeeper )	Due Paid Amount $ Method
Balance ( E-Mail BookKeeper)	Due Paid Amount $ Method
Drop Dead Date
Final Count	Due Sent Number
Comp. Policy
Rate / Tax	Group Rate Tax percent
Nights / Time	Nights Checkout Time
Rooms	Total # of Rooms:
Room List	Due Sent
Item Notes ( Print Note )	AIRPORT MARRIOTT-CLEVELAND 216-252-5333 4277 West 150th Street Cleveland, OH 44135 Josette Sarkes x 1611 Full breakfast buffet not included $99 has availability all american $12 incl cont $10 incl has Hot cereals has indoor pool $500 deposit ( we need menu for continental ) CANCELLED BY PHONE, CONFIRMED BY E-MAIL1/12/05 COURTYARD CLEVELAND INDEPENDENCE Rachel Mirves (DL 248-631-2088) 216-901-9988 5051 West Creek Road Independence, OH 44131 has availbility $7.95 full buffet + tax & grat I asked for $89; she WCB with rates 1/10 >rec'd contract from Marriott-Cleveland. Left VMM for Josette to discuss contract >Spoke with Josette, she agreed to all contract changes. Faxed contract to her. HAMPTON INN CLEVELAND WESTLAKE 440-892-0333 29690 Detroit Road >Left VMM WCB HAMPTON INN INDEPENDENCE 6020 Jefferson Drive 216-520-2020 >Left VMM WCB HAMPTON INN CLEVELAND DOWNTOWN 216-241-6600 X 2061 1460 E.9TH STREET KARRIE - $82.00 incl deluxe cont breakfast w/cont breakfast incl hot items. Comp offsite motor coach parking, comp 1/20. Welcome reception. 10 rooms would be smoking, 38 would be kings (4 per room w/pull out sofa), but kings are 4 per floor so group would be very spread out. She will hold rooms today. Did not ask for contract yet. 1/11/05 EMBASSY SUITES-CLEVELAND ROCKSIDE LISA (DL 216-617-2112) 5800 Rockside Woods Blvd, Independence 44131 216-986-9900 Rate $119. 15.5% incl hot breakfast. Cannot put 6 to a suite HAMPTON INN CLEVELAND WESTLAKE 440-892-0333 29690 Detroit Road Lauren Davis >Left VMM WCB HAMPTON INN CLEVELAND SOLON 6035 Enterprise Pkwy, Solon 44139 440-542-0400 Spoke with Christa (asst) 4/room- regular rate is $92 incl deluxe cont breakfast, waffles egg ham sausage etc. Indoor pool Sales Manager Eva is out, WCB tomorrow and quote a group rate 1/12 Spoke with Eva, rate will be $79 15.5% ($91.25) She can open the meeting room to store their instruments. She will send contract HAMPTON INN RICHFIELD 4860 Brecksville Road Richfield 44286 330-659-6662 Mgr out, call 1/12 between 10 & 11 a.m. HILTON GARDEN INN CLEVELAND DOWNTOWN 1100 Carnegie Ave Cleveland 44115 Tim (DL216-373-3807) 1/12 very walkable area, across from Jacobs field, 8 blocks from Rock Hall will work out figures and call back $79 full $10 cont $8 incl 1/17 3/10/05 >e-mailed deposit ck req to BJS 5/3/05 > Rec'd Room List. > Total Pax = 107 (97 + 10) > Rms / Pax 22 Q / 88 03 T / 09 05 D / 10 00 S / 00 TOTALS = 30 ROOMS & 107 PAX (97 + 10).+ 2 bus drivers = 32 ROOMS >per BJS can drivers check in at ~11 a.m.? MPB called Evva, left VMM, WCB > Spoke with Evva, OK for bus drivers to check in early, no extra charge 5/10/05 > Spoke with Evva, requested final invoice. She was confused re check for deposit, didn't think she had received it. Faxed her copy of check. > rec'd invoice, shows no comps, numbers incorrect. Called Evva, req revised invoice. 5/11/05 > Faxed PIF ck req to BJS 5/26/05 > Faxed FI to Evva 6/1/05: > BJS called and spoke with John as Evva was with a customer - he sounded like the GM - all is in order.

Contract	Due Requested Received Signed
Deposit ( E-Mail BookKeeper )	Due Paid Amount $ Method
First Payment ( E-Mail BookKeeper )	Due Paid Amount $ Method
Balance ( E-Mail BookKeeper)	Due Paid Amount $ Method
Drop Dead Date
Final Count	Due Sent Number
Menu	Type Cost Per Person
Menu PTP	Lunch at the House of Blues featuring Garden Salad with Ranch Dressing,Creole Chicken Fingers with Honey Mustard Sauce, Penne Pasta with Parmesan Cheese in Marinara Sauce, Petite Rolls with Maple Butter, Cookies & Brownies and Self-serve Soda Bar.
Item Notes ( Print Note )	1/10/05 >MPB spoke with Laura Miller. They cannot accommodate a group this large on a Friday night (that's a big show night), but can probably do a lunch. >Left VMM for Laura changing time to lunch on 6/3. WCB 1/12/05: > When preparing quote, BJS used $16 for budget. I hope this was safe, it is $2 more than HOB North Myrtle Luncheon Menu in 2004. 2/28/05 > left VMM how can we meet $16 budget? WCB 3/10/05 > Called Laura left VMM re changing menu or what we can do to get down to $16 budget. WCB after 3 p.m. 3/11/05 > removed chicken fingers from menu, brings cost to $16 ea. > faxed dep ck req to BJS 5/25/05 > faxed PIF ck req to BJS 6/1/05

Contract	Due Requested Received Signed
Deposit ( E-Mail BookKeeper )	Due Paid Amount $ Method
First Payment ( E-Mail BookKeeper )	Due Paid Amount $ Method
Balance ( E-Mail BookKeeper)	Due Paid Amount $ Method
Drop Dead Date
Final Count	Due Sent Number
Comp. Policy
Rate / Tax	Group Rate Tax percent
Nights / Time	Nights Checkout Time
Rooms	Total # of Rooms:
Room List	Due Sent
Item Notes ( Print Note )	4 POINTS SHERATON 910 Sheraton Drive, Mars, Pennsylvania 16046 724-776-6900 Mary Ellen Piper DL 724-778-4180 left VMM 1/7/05 >has availability $ 89 double rate full hot breakfast buffet $99 quad incl breakfast, 14% requested contract, will fax Monday CANCELLED 1/12/05 HAMPTON INN CRANBERRY 210 EXECUTIVE DRIVE 724-776-1000 Shelby Sieg rate $115 9% incl breakfast HAMPTON INN PITTSBURGH AIRPORT 8514 UNIV. BLVD 412-264-0020 1/12/05 HAMPTON INN GREENTREE 555 Trumbull Drive Pittsburgh Bill Caraway (DL 412-200-4202) 20 D/D 20 King w/sleep sofa hot buffet No pool, can do group activity, near Station Square (has HRC, shops, incline, Gateway Clipper) Rate $84 14% incl breakfast $500 deposit refundable due 30 days prior www.pittsburghhamptoninn.com Will send contract 1/24/05 >have not received contract yet. Left VMM for Bill requesting contract. 1/26/05 >rec'd contract, but only one page came thru. Left VMM for Bill requesting second page. 2/1/05 >Left another VMM for Bill requesting second page of contract 2/1/05 rec'd e-mail from Bill. He will send second page Wed or Thurs. 2/10/05 >e-mailed Bill again to send second page of contract > Rec'd Room List. > Total Pax = 107 (97 + 10) > Rms / Pax 22 Q / 88 03 T / 09 05 D / 10 00 S / 00 TOTALS = 30 ROOMS & 107 PAX (97 + 10).+ 2 bus drivers = 32 5/10/05 > Called Bill to request final invoice. > Called back again, got Bill Caraway's VM, left VMM requesting invoice. 5/24/05 > Left VMM for Bill requesting final invoice. 5/25/05 > Left another VMM for Bill requesting final invoice. Prepared PIF ck req using our calcs and faxed to BJS 5/26/05 >faxed FI to Bill 6/1/05: > BJS called and LVM for Bill Caraway - need to confirm that all is in order. 6/6/05: > Per DSC, Steve called yesterday and spoke with her. > Hampton Inn Pittsburgh - Do Not use again. > Steve is looking for some type of refund. > 3 of the rooms were on non-smoking floors however they were filled with somke. > Group was split onto 6 floors, three girls rooms adjoined three boys rooms. > What about their 100% Satisfaction Guarantee? > Feels as if six rooms were affected and would like a refund for those six rooms. 6/6/05: > BJS called Bill to discuss Steve's concerns - LVM. Did not leave any specs. 6/9/05: > Bill LVM - wants to refund three rooms. 6/10/05: > BJS LVM 3 rms @ $84 + 14% = 95.76 x 3 = $287.28. 6/17/05: > BJS spoke with Bill. > He will mail check directly to Steve's attention. Should be in received in 3 - 4 weeks. > BJS confirmed amount at $287.28 - Bill said that sounds about right - whatever.